We're here to help, every step of the way
Whether you're a candidate, an employer, or a recruitment partner — get a fast, direct line to the right support team.
One email. One live chat. No confusion.
Support Email
support@gsone.comBusiness Hours
Monday – Friday, 09:00 – 18:00 GST
For the fastest response, use Live Chat — available to signed-in users and typically answered in under 5 minutes during business hours. Email is best for detailed or non-urgent requests.
Signed-in users get priority support
Once you sign in, support is routed automatically to the right team based on your account type — no need to explain who you are.
Candidate Portal
Sign in to message your recruiter directly, track your application, and get support routed to your case automatically.
Employer Portal
Sign in for dedicated account support on hiring, job demands, and candidate pipelines — routed to your account team.
Recruitment Partner Portal
Sign in for dedicated support on assigned job demands and candidate submissions, routed to your partner account.
Help us help you faster
- Your registered email address
- The relevant Job or Application reference
- A clear description of the issue
- Screenshots, if applicable
What to expect
| Channel | Audience | Typical Response Time |
|---|---|---|
| Live Chat | All users (signed in) | Under 5 minutes during business hours |
| Email — General Support | Candidates, general enquiries | Within 24 hours |
| Email — Technical Support | Platform or account issues | Within 24–48 hours |
| Email — Employer Support | Employer accounts (priority) | Within 12 hours |
| Email — Recruitment Partner Support | Recruitment Partner accounts | Within 24 hours |
Keep your account safe
Never share your password
GS One staff will never ask for your password, OTP, or full payment details over chat, email, or phone.
Upload documents only through GS One
Only submit passports, certificates, or other documents through your GS One portal — never by email attachment or third-party link.
Official emails only
We only contact you from an official support@gsone.com or gsone.com address. Treat any other domain as suspicious.
Any information you share with GS One support is used solely to resolve your request and is handled in line with our Privacy Policy. We never sell your data or share it with third parties beyond what's needed to support your case.
Still need help?
Our team is ready to assist candidates, employers, and recruitment partners.